Can you tell me when the event will start and end?
Exact times will be given to all booked guests one month before the event is due to be held. Approximate times are 11.00am to 8pm. Please note that during the signing session each guest will have to wait their turn so will involve patience.  Unfortunately we are unable to move anyone further up the queue so please ensure you are available to attend the entire event and wait your turn.  We will be unable to refund any part of your tickets / photo ops if you are unavailable or have to leave before our event finishes.  

Can you tell me what the schedule of the day is?
Schedule of the day will consist of Panel One featuring Tammy Macintosh and Jacquie Brennan,  followed by Panel Two featuring Kate Atkinson and Kate Box.  On completion of photo ops, all four cast members will be present for our third and final panel. 
As part of your General Admission ticket, while everyone is seated at their table all four cast will come around the room to pose for a photo standing behind everyone at your table, as as group.  
Please note: this section of the day will be conducted very swiftly, these photos will be taken based on the guests who are at your table for the duration of the event,  we will not allow any other guests to join this group photo should you have other friends in attendance. 
All guests will be required to remain seated for this photo and the cast will stand behind the group.  
Our events encourage everyone to meet new friends and get to know other fans over the course of the day, so we wanted to provide a photograph featuring all four cast members with the other guests at your table, as a special souvenir to remember the day.  
Signatures will follow there after, and Protection Unit.  Exact times will be confirmed in due course.   
As stated above,  our event will naturally involve some wait times so we appreciate your patience and support as we ensure all guests are looked after.  Wristbands will be issued for when you wish to leave the function room and these will have to be shown to re-enter.   

How much are tickets?
General Admission tickets for this event are £125 per person, plus booking fee. This includes access to the event, stage panels, one signature from each actor on any item you choose, and a group photo of four cast members posing with your group at each table of 10 guests.  For individual photos of you with the cast, you will have to purchase Photo Ops. 

Where will I sit?
Seating for these events are allocated on a first come first served basis.   As such you will be unable to reserve or hold any seats for friends who may turn up later.  Please be respectful to other guests at all times.  Some guests will be attending on their own and we have specifically designed these events for guests to be seated at round tables so you can chat and get to know other fans!

Will I get to meet all the cast?
Yes - by purchasing a General Admission ticket this will give access to the signing session when you can say hello to the actors and get one signature on any item you bring, or we will have Official Wentworth merchandise / photographs available for purchase on the day. 

Are there any VIP tickets?
We offer Protection Unit tickets which are a 1 hour session with a smaller group of fans where the cast members will visit each table and have a more relaxed chat for 15 minutes per table.  Should any more tickets become available for this section we will advise everyone by email. 

If I cannot attend can I request a refund?
Refunds will only be given if an event is cancelled.   There are no exceptions to this rule so please make sure you are able to attend as we cannot offer any other dates.  By booking a place at our events you confirm you have read our terms and conditions. 

Can I have my photo taken with the cast?
Yes - we make photo ops available with a professional photographer.  The cost for one photo op featuring one cast member and maximum of two guests is £25.00 plus booking fee. Duo photo ops are available for £45.00 plus booking fee and a Group Photo featuring all four cast with a maximum of two guests in the photo will be available for a cost of £65.00 plus booking fee.  Please note:  All photos will be done very swiftly and unfortunately will not involve chat time due to time constraints. 
We respectfully ask all guests to abide by this to ensure our schedule runs smoothly.   A print out of your photo will be made available for collection later in the day.   Whilst we do not expect there to be any social distancing regulations, the pose you will adopt in the photo alongside your chosen cast member(s) will, at all times, remain their decision and preference.  Please do not request any variations of poses / re-enactments of any scene a particular actor has participated in from the Wentworth television series, as we will be unable to agree to this.  

Can I change the name on one of my tickets?
As of 1st January 2022 all new ticket purchases are non-transferrable.  If you book tickets to attend our event you must be able to attend and will be unable to sell your tickets afterwards.  We must have full names and contact details of all guests attending.  By booking tickets to our event you agree to abide by this and our terms and conditions.  Photo ID will be required to gain entry to all our events in 2022. 

Where will the event be held?
All guests will be notified by email of the venue name and location.  These are usually always city centre based and easy to get to via public transport. 

Will you have any merchandise available to purchase?
Yes!  Some Official and exclusive merchandise will be available for purchase on the day.   Our Official fan card sets are available to order online so you can purchase them and bring them with you.   We will have some available on the day but to ensure they don't sell out we advise purchasing them before you attend. 
Click here to purchase our fan cards.

Can we bring gifts for the cast and personal items for them to sign?
Please check back closer to the date of your event with regards to bringing gifts.  Whilst all actors are very pleased and grateful to receive gifts from their fans it often makes it difficult for them to take items back home to Australia.  Therefore should you wish to bring any gifts we respectfully ask that you select small items only. 

What will happen if a cast member is unable to attend nearer to the time of the event? 
If one or more members of the promoted cast members have to pull out due to other commitments this is entirely their decision and out with the control of Screen Star Events.   When you purchase a ticket to attend an event featuring a group of cast members you are attending an event as a whole and not to meet one particular cast member.   Should a member of the cast have to withdraw from an appearance we will attempt to find a replacement actor from the Wentworth TV series.  As such, refund of General Admission tickets are not possible, only refunds of purchased photo ops with the affected cast member will apply.  By purchasing tickets to our events via wentwortheventsuk.com or screenstar.tv you agree to abide by our terms and conditions. 

Can we be sure our event will go ahead due to Covid-19?
Screen Star Events have done events in the UK for fifteen years.  We don't plan on stopping any time soon.   Covid-19 has caused significant disruption to all event companies around the world and we are no exception.   Wherever possible, we will not postpone or cancel an event unless absolutely necessary.  However due to Covid-19 continuing to present various challenges in our everyday lives, we cannot guarantee it will not affect our events in the future. Should our 2022 event schedule be disrupted we will give all guests ample warning.   Should we find ourselves in receipt of any communication from guests which is viewed by us as unpleasant, rude, challenging or in any way deemed to be unacceptable behaviour in light of any unavoidable event postponements, access to our events and the ability to meet actors via our company will be withheld immediately including any future reservations.   
By booking a place at our events you agree that you have read all of our FAQ and T's & C's. 

What safety measures relating to Covid-19 will be implemented?
As these continue to change, we will adopt whichever safety measures are required in order for our event to run safely and smoothly for everyone in attendance. Hand sanitiser stations will be set up and available at each table. We will attempt to select dates where no social distancing or face coverings are required however should this become a legal requirement closer to the time of our event then all guests must comply.   By booking a ticket to our event you agree to comply with any safety measures asked.
Should these be implemented, you agree that Screen Star Events have taken all necessary steps to locate a time and date where no restrictions will affect our event but if we are required to do so you will comply and refund of tickets will not be possible.

As of March 2022, mask wearing is no longer mandatory in England where both these events are being held.  All restrictions have been dropped, but due to the unpredictable nature of this virus and pandemic we need to be prepared for another rise in cases which may require the UK Government to reintroduce any safety measures they deem necessary.   If you are not vaccinated against Covid-19 for whatever reason and are concerned about attending an event with over 150 guests in attendance, please speak to your GP.   
It is your own personal responsibility to protect yourself from Covid-19 and also the safety of others.   
If you feel unwell in the lead up to an event you should not attend. 

By booking tickets to attend our event you understand this is a fan gathering of over 150 people and you will seated at round tables of ten guests per table within a spacious function suite which will offer some social distancing from other guests seated at other tables however will unavoidably mean you will be seated in close proximity to other guests at your table.  

By purchasing tickets to attend our events you agree to release and discharge Screen Star Events, our staff, venue, associates or business partners, licensor, sponsor or anyone linked to the event organiser for any liability if you should catch Covid-19 as a result of attending the event. ​

Although as of January 2022 this is no longer mandatory for event venues, we may require you to produce evidence of a negative test result within the last 48 hours before the date of your event, which will be required to be shown on arrival. This will involve checking for proof of COVID-19 status through use of the free NHS COVID Pass Verifier app.  We will notify all guests of any safety measures we are required to adopt in sufficient time of the event.   

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