Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Screen Star Events’ relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Screen Star Events’ or ‘us’ or ‘we’ refers to the owner of the website.
The term ‘you’ refers to the user or viewer of our website.

Screen Star Events is part of the Screen Star Group.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, they are only stored to assist with the use of the website, including payment for goods/services. We do not and will not forward your details to any third parties ever.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.


Refunds due to Covid-19 related postponements

  • Please allow up to 28 days for any refund to be processed.

  • Event postponement: Due to unforeseen circumstances we may have to postpone an event. We will communicate with all ticket buyers via email to alert you of the new changes and date the event is being moved to. If you are unable to attend the new dates, refunds can be given if you contact us within 3 weeks of our email being sent out advising of the new dates, after which entitlements to refunds will cease. We will promote the changes on our social media pages and will be the responsibility of all guests to contact us to request a refund if new dates are unsuitable for you. This correspondence must be sent from the same email address linked to your booking in order for us to validate this. If you are happy to continue with your booking you don't need to do anything. All bookings including 'Protection Unit' places will be carried forward to the new dates.

  • Due to Covid-19 restrictions affecting our 2021 schedule, all events are moved to 2022. Should there be any further postponements due to Covid-19 we will issue emails as soon as possible. All booked tickets will be transferred to the new dates. Please refer to our policy on Refunds as stated above. We will, where possible, attempt to identify a date where we believe no social distancing restrictions will be enforced. However should our event proceed and we are notified by the UK government we require social distancing in place we will have no option than to comply with this and as such will incorporate social distancing measures into our event. Where photo-ops are affected by social distancing measures, we will work with actors to create a fun alternative but still memorable. By booking a place at our event you agree that we have taken measures to identify a time and date where no social distancing measures are required, however should this become a requirement on the day of the event this is deemed out with our control and as such refunds of tickets will not be possible.