Can you tell me when the event will start and end?
Exact times will be given to all booked guests one month before the event is due to be held. 
Approximate times are 12 noon to 7pm.

How much are tickets?
General Admission tickets for this event are £100 per person, plus booking fee. 
This includes access to the event, stage panels, and one signature from each actor on any item you choose. 

Where will I sit?
Seating for these events are allocated on a first come first served basis.   As such you will be unable to reserve or hold any seats for friends who may turn up later.  

Will I get to meet all the cast?
Yes - buy purchasing a General Admission ticket this will give access to the signing session when you can say hello to the actors and get one signature on any item you bring, or we will have Official Wentworth merchandise available for purchase on the day. 

Are there any VIP tickets?
We offer Protection Unit tickets which are a 1 hour session with a smaller group of fans where the cast members will visit each table and have a more relaxed chat.  For three actors in attendance this is 20 minutes of them visiting each table, for four actors (our August event) this is 15 minutes per table.  Please follow our social media pages for details on any further Protection Unit tickets becoming available. 

If I cannot attend can I request a refund?
Refunds will only be given if an event is cancelled.   There are no exceptions to this rule so please make sure you are able to attend as we cannot offer any other dates.  By booking a place at our events you confirm you have read our terms and conditions. 

Can I have my photo taken with the cast?
Yes - we make photo ops available with a professional photographer.  The cost for this is £25 plus booking fee. 
Photo ops can include a maximum of 2 guests in the photo with 1 actor.   If you would like to have your photo taken with all cast members you will have to purchase a photo op for each of them.  This can be done on our booking page.

Can I change the name on one of my tickets?
As of 1st January 2022 all new ticket purchases are non-transferrable.    We must have full names and contact details of all guests attending.  By booking tickets to our event you agree to abide by our terms and conditions.  Photo ID will be required to gain entry to all our events in 2022. 

Where will the event be held?
All guests will be notified by email of the venue name and location.  These are usually always city centre based and easy to get to via public transport. 

Will you have any merchandise available to purchase?
Yes!  Some Official and exclusive merchandise will be available for purchase on the day.   Our Official fan card sets are available to order online so you can purchase them and bring them with you.   We will have some available on the day but to ensure they don't sell out we advise purchasing them before you attend.  Click here to purchase our fan cards. 

Can we bring gifts for the cast and personal items for them to sign?
Please check back closer to the date of your event with regards to bringing gifts.  Whilst all actors are very pleased and grateful to receive gifts from their fans it often makes it difficult for them to take items back home to Australia.  Therefore should you wish to bring any gifts we respectfully ask that you select small items only. 

One signature on any item is offered with General Admission tickets.  We cannot allow any subsequent items to be signed due to time constraints.   

Can we be sure our event will go ahead due to Covid-19?
Screen Star Events have done events in the UK for fifteen years.  We don't plan on stopping any time soon.   
Covid-19 has caused significant disruption to all event companies around the world and we are no exception.   Wherever possible, we will not postpone or cancel an event unless absolutely necessary.  However due to Covid-19 continuing to present various challenges in our everyday lives, we cannot guarantee it will not affect our events in the future. 
Should our 2022 event schedule be disrupted we will give all guests ample warning.   Should we find ourselves in receipt of any communication from guests which is viewed by us as unpleasant, rude, challenging or in any way deemed to be unacceptable behaviour, access to our events and the ability to meet actors via our company will be withheld immediately including any future reservations.    By booking a place at our events you agree that you have read all of our FAQ and T's & C's. 

What safety measures relating to Covid-19 will be implemented?
As these continue to change, we will adopt whichever safety measures are required in order for our event to run safely and smoothly for everyone in attendance.  We will attempt to select dates where no social distancing or wearing of face coverings are required however should this become a legal requirement closer to the time of our event then we will ask all guests to comply.   By booking a ticket to our event you agree to comply with any safety measures asked.  As standard, evidence of a negative test result will be required to be shown on arrival.  If you have any questions please get in touch. 

What's the schedule of the day? What can I expect?
We start with stage interviews and Q and A sessions, followed by photo ops and signatures, with lots of fun and entertainment throughout the day.  We look forward to seeing you there!



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