EVENT TERMS AND FAQ     
 
Can you tell me when the event will start and end?
Event times are 1:00pm to 18:15.   Guest to arrive for 12:15, please bring your tickets with you as these will be scanned on arrival. As with all events, the day will involve some wait times whilst each guest participates in the photographs / meet and greet / signatures.   The venue is centrally located in Birmingham and layout is a tiered seating auditorium offering very good views of the stage to all guests.  Please note that during the signing session each guest will have to wait their turn so will involve patience.  Unfortunately we are unable to move anyone further up the queue so please ensure you are available to attend the entire event and able to wait your turn. 
We will be unable to refund any part of your tickets if you are unable to wait till the event concludes.   

Can you tell me what the schedule of the day is?

Schedule of the day will consist of stage interview (approximately 45 mins) followed by Audience
Q and A (approximately 45 mins).  Photographs will be conducted after this, ending with signatures as the penultimate part of the day before the final farewell.  The estimated end time is 6:15pm which correlates to the time we expect to conclude the final signatures.   Once you have had your photos and signatures you are welcome to leave or wait and enjoy the day / meet other fans. 
 
As stated above,  our event will naturally involve some wait times so we appreciate your patience and support as we ensure all guests are looked after.  Wristbands or lanyards will be issued on arrival, usually in groups of 10 and you will be called up for the photos and signatures according to the number stated on your wristband on lanyard. This can also be shown if you wish to leave the function room and re-enter which you can do at your leisure.  The venue offers some light snacks, however if you require a more substantial meal during the event please ensure you bring this with you.   Food / drinks are not included in the cost of your tickets.  

How much are tickets?

General Admission tickets for this event are £95 per person, plus £8.50 booking fee. This includes access to the interviews, Q and A, one signature from each guest on any item you bring, or we will have some headshot photographs available to purchase. Photographs / access to the photo session must be booked separately,  photographs are not included in the General Admission ticket.  Only access to the stage interview, Q and A and signatures / meet and greet are included in the General Admission ticket. 

Where will I sit?

Seating for this event will be in a tiered auditorium.  Seating allocated on arrival - first come first served.  We do not allocate set seats during the the purchase of tickets.  Guests are welcome to choose their seats upon arrival.  As such you will be unable to reserve or hold any seats for friends who may turn up later.  Please be respectful to other guests at all times. 
Some people will be attending on their own, but our events always encourage guests to make new friends over the course of the day. 

Will I get to chat with with star guest?

Yes - by purchasing a ticket this will give access to signing session / meet and greet where you can say hello to our star guest and get one signature on any item you bring, or we will have a selection photographs available for purchase on the day.

Are there any VIP tickets?

Should there be any VIP opportunities available we will advise everyone by e-mail. 

If I cannot attend can I request a refund?

Refunds will only be given if an event is cancelled or postponed(*).   There are no exceptions to this rule so please make sure you are able to attend as we cannot offer refunds or to transfer tickets to any other dates. 
By booking a place at our events you confirm you agree to our terms and conditions and FAQ as stated on this page as these reflect your agreement with us upon purchasing your tickets. 

If you have a change of circumstances in the lead up to an event or due to unforeseen circumstances are unable to attend, due to the nature of our events we are unable to offer a refund.  This includes but is not limited to, being unable to attend due to illness (including a positive Covid-19 test result), accident, emergency, transport breakdown, bereavement, traffic delays or traffic strike action, flight or other travel cancellations.  These are deemed out with the control of Screen Star Events. 

* Please see below terms relating to event postponements

Event Cancellations or Postponements

We never like having to cancel or postpone an event but there may be a reason we have to do this which is out with our control. If an event is cancelled completely, all ticket holders will be refunded within 28 days. If an event is postponed to a later date, all tickets will automatically be carried forward to that date unless you are unable to attend the new dates offered. Should an event be postponed, we will notify each ticket holder of this via our ticket company.  It is your responsibility to check your e-mails and correspondence from us, which will be sent to the e-mail address linked to your ticket reservation which you will have to manually enter yourself. If you are the lead ticket holder for other guests in your party it is your responsibility to notify them of the changes. At the time of an event postponement email being sent, all guests will have maximum ten days to advise us if they wish to attend the new dates or if they would like to request a refund.  The ability to request a refund will cease after ten full calendar days from the date the e-mail is sent, closing at 17:00 of the tenth day, after which no further refund requests will be accepted. By attending our events you acknowledge that we are committing to bringing actors from the other side of the world and as such, we require to know the total number of guests in attendance at all times and cannot be in a position where this is unclear.   Therefore should you contact us out with the ten day period of refunds due to any delay in you accessing emails or claiming you have not received the correspondence, refunds are not possible and this is strictly non-negotiable. 

Should an event be cancelled or postponed, Screen Star Events are not liable for any extra costs incurred such as travel or accommodation costs required to attend one of our events.  
Guests are encouraged to ensure they have appropriate travel insurance in place as well as full cancellation policies for all their travel and accommodation reservations. 

Upon booking tickets to an event, Paypal will deduct a payment processing fee which we apply at checkout to cover this.  This fee is non-refundable. Only to promoted ticket price minus processing fees will be refunded in the event of cancellation or postponement. 

Restrictions

Whilst we do not expect there to be any social distancing requirements, by booking to attend our events you acknowledge the need for us to adapt any social distancing measures and restrictions we deem necessary in light of any increase in Covid-19 cases and should this be required, everyone must comply without question.  Any changes will be supported by the actors in attendance. We will endeavour to ensure no face coverings are required for photo ops but you agree that should this become a requirement by our company or by UK government all guests will comply and refunds will not be possible.  

The pose you will adopt in the photo alongside your chosen cast member(s) will, at all times, remain their decision and preference which may change at short notice.  Please do not request any variations of poses / re-enactments of a particular scene an actor has participated in from a film or television series, as we will be unable to agree to this.  

Can I change the name on one of my tickets?

If you or someone else in your party cannot attend an event, refunds of tickets are not possible. 
If you or someone else in your party have a change of circumstances we will allow you to transfer your tickets to someone else.  You must advise us of the new ticket holder details including full legal name, e-mail address and telephone number.  They must make contact with us from the e-mail address provided and agree to our terms and conditions. 
Screen Star Events does not permit any guest to offer their tickets for sale without our prior permission.
We must have full names and contact details of all guests attending for security and health and safety measures. By booking tickets to our event you agree to abide by this and our terms and conditions. 
Photo ID may be required to gain entry to all our events in 2026. 

Are there any age restrictions?

Under 16's must always be accompanied by an adult. Occasionally our venues may wish to restrict access to under 18's unless accompanied by an adult.  If in doubt, contact us at info@screenstar.tv

Where will the event be held?

IET Austin Court, 80 Cambridge Street, Birmingham City Centre 

Is there parking at the venue?
Parking is limited at IET Austin Court, details on the nearest care park and other nearby facilities can be found here: How to find us

Will you have any merchandise available to purchase?

We will have actor headshots available for purchase on the day. 

Can we take photographs and videos during the interviews / Q&A or throughout the event?

During the stage interview and Q and A, video recording is strictly prohibited. Guests are able to take photographs of the actors arriving onto the stage but no photography is permitted during the stage interview or Q and A.  Any guests who appear to be taking photos or recording videos may be asked to leave.


What will happen if an actor is unable to attend nearer to the time of the event? 

If an actor who is promoted as attending this event is unable to appear due to personal or professional commitments this is deemed out with the control of Screen Star Events. We will attempt to replace the actor in order to have three cast from the 'Bad Girls' television series appear.  Pleaser refer to our section on Refunds should this event be postponed. If you cannot attend future dates and apply for refunds out with the times stated we are unable to process this.
It will also not be possible to transfer tickets to any future events featuring any actors due to attend.



What safety measures relating to Covid-19 will be implemented?

No restrictions are in place, however staff will encourage the use of hand gels throughout the event.  

By purchasing tickets to attend our events you understand this is a fan gathering of over 100 people and will unavoidably mean you will be seated in close proximity to other guests.

By purchasing tickets to attend our events you agree to release and discharge Screen Star Events, our staff, venue, associates or business partners, licensor, sponsor or anyone linked to the event organiser for any liability if you should catch Covid-19 as a result of attending the event. ​