EVENT TERMS AND FAQ   
 
Can you tell me when the event will start and end?


The Performance of "Between the Sheets" by playwright Jordi Mand will begin at 2pm. Guests to arrive for 1pm to ensure everyone is seated.   Seating is unreserved at the venue and can be chosen on arrival.   

Can you tell me what the schedule of the day is?

Schedule of the day will consist of:  Performance of the play "Between the Sheets", followed by stage interview (approximately 30 mins) followed by AudienceQ and A (approximately one hour).  Photographs will be conducted after this, ending with signatures as the penultimate part of the day before the final farewell. 
 
Wristbands will be issued for when you wish to leave the theatre and these will have to be shown to re-enter.   

How much are tickets?

General Admission tickets for this event are £110 per person, plus £5 booking fee.
This includes access to the entire event: Performance, interview, Q and A, one duo professional photograph (available for digital download after the event, and one signature on any item you choose.   

Where will I sit?

Seating for these events are allocated on a first come first served basis.   As such you will be unable to reserve or hold any seats for friends who may turn up later.  Please be respectful to other guests at all times.  Some people will be attending on their own, but our events always encourage guests to make new friends over the course of the day. 

Will I get to chat with with star guest?

Yes - by purchasing a ticket this will give access to the entire event where you can say hello to the actors and get one signature on any item you bring, or we will have a selection photographs available for purchase on the day.

Are there any VIP tickets?

Only General Admission tickets are available to purchase at this time. 
Should there be any VIP opportunities available we will advise everyone by e-mail. 
At Screen Star Events we like all our attendees to have the same experience over the course of the day and we may choose to offer upgrades as opposed to any VIP tickets. 
Everyone will be contacted by us in due course. 

If I cannot attend can I request a refund?

Refunds will only be given if an event is cancelled or postponed(*).   There are no exceptions to this rule so please make sure you are able to attend as we cannot offer refunds or to transfer tickets to any other dates.  By booking a place at our events you confirm you agree to our terms and conditions and FAQ as stated on this page as these reflect your agreement with us upon purchasing your tickets. 

If you have a change of circumstances in the lead up to an event or due to unforeseen circumstances are unable to attend, due to the nature of our events we are unable to offer a refund.  This includes but is not limited to, being unable to attend due to illness (including a positive Covid-19 test result), accident, emergency, transport breakdown, bereavement, traffic delays or traffic strike action, flight or other travel cancellations.  These are deemed out with the control of Screen Star Events. 

* Please see below terms relating to event postponements

Event Cancellations or Postponements

We never like having to cancel or postpone an event but there may be a reason we have to do this which is out with our control. If an event is cancelled completely, all ticket holders will be refunded within 28 days. If an event is postponed to a later date, all tickets will automatically be carried forward to that date unless you are unable to attend the new dates offered. Should an event be postponed, we will notify each ticket holder of this via our ticket company.  It is your responsibility to check your e-mails and correspondence from us, which will be sent to the e-mail address linked to your ticket reservation. If you are the lead ticket holder for other guests in your party it is your responsibility to notify them of the changes. At the time of an event postponement email being sent, all guests will have maximum ten days to advise us if they wish to attend the new dates or if they would like to request a refund.  The ability to request a refund will cease after ten full calendar days from the date the e-mail is sent, closing at 17:00 of the tenth day, after which no further refund requests will be accepted. By attending our events you acknowledge that we are committing to bringing actors from the other side of the world and as such, we require to know the total number of guests in attendance at all times and cannot be in a position where this is unclear.   Therefore should you contact us out with the ten day period of refunds due to any delay in you accessing emails or claiming you have not received the correspondence, refunds are not possible and this is strictly non-negotiable. 

Should an event be cancelled or postponed, Screen Star Events are not liable for any extra costs incurred such as travel or accommodation costs required to attend one of our events.  
Guests are encouraged to ensure they have appropriate travel insurance in place as well as full cancellation policies for all their travel and accommodation reservations. 

Upon booking tickets to an event, Paypal will deduct a payment processing fee which we apply at checkout to cover this.  This fee is non-refundable. Only to promoted ticket price minus processing fees will be refunded in the event of cancellation or postponement. 

Restrictions

Whilst we do not expect there to be any social distancing requirements, by booking to attend our events you acknowledge the need for us to adapt any social distancing measures and restrictions we deem necessary in light of any increase in Covid-19 cases and should this be required, everyone must comply without question.  Any changes will be supported by the actors in attendance. We will endeavour to ensure no face coverings are required for photo ops but you agree that should this become a requirement by our company or by UK government all guests will comply and refunds will not be possible.  

The pose you will adopt in the photo alongside your chosen cast member(s) will, at all times, remain their decision and preference which may change at short notice.  Please do not request any variations of poses / re-enactments of a particular scene an actor has participated in from the Wentworth television series, as we will be unable to agree to this.  

Can I change the name on one of my tickets?

If you or someone else in your party cannot attend an event, refunds of tickets are not possible. 
If you or someone else in your party test positive for Covid-19 prior to attending an event or have any other change of circumstances we will allow you to transfer your tickets to someone else.  You must advise us of the new ticket holder details including full legal name, e-mail address and telephone number.  They must make contact with us from the e-mail address provided and agree to our terms and conditions.  Screen Star Events does not permit any guest to offer their tickets for sale without our prior permission. 
We must have full names and contact details of all guests attending for security and health and safety measures. By booking tickets to our event you agree to abide by this and our terms and conditions.  Photo ID will be required to gain entry to all our events in 2022. 

Where will the event be held?

Midlands Arts Centre, Birmingham. 
Venue is approximately five minutes by taxi from Birmingham city centre or easily accessible by public transport. 

Will you have any merchandise available to purchase?

Headshots available for purchase on the day. 

Can we bring gifts for the cast and personal items for them to sign?

Please check back closer to the date of your event with regards to bringing gifts.  Whilst all actors are very pleased and grateful to receive gifts from their fans it often makes it difficult for them to take items back home to Australia.  Therefore should you wish to bring any gifts we respectfully ask that you select small items only. 

What will happen if an actor is unable to attend nearer to the time of the event? 

If the actors are unable to attend this event due to personal or professional commitments the event will be postponed and a new date will be given.  Pleaser refer to our section on Refunds should this event be postponed. If you cannot attend future dates and apply for refunds out with the times stated we are unable to process this.  
It will also not be possible to transfer tickets to any future events featuring Libby or Georgia. 


What safety measures relating to Covid-19 will be implemented?

We will adopt whichever safety measures are required in order for our event to run safely and smoothly for everyone in attendance. Hand sanitiser stations will be set up and available throughout the venue.   By booking a ticket to our event you agree to comply with any safety measures asked. Screen Star Reserves the right to change and adapt any restrictions at short notice which may include but not limited to, the wearing of face coverings and requesting evidence of a negative LFD / flow test to be shown on arrival.   
Should these be implemented, you agree that Screen Star Events have taken all necessary steps to locate a time and date where no restrictions will affect our event but if we are required to do so you will comply and refund of tickets will not be possible.  

As of March 2022, mask wearing is no longer mandatory in England where this event is being held.  All restrictions have been dropped, but due to the unpredictable nature of this virus and pandemic we need to be prepared for another rise in cases which may require the UK Government to reintroduce any safety measures they deem necessary.   If you are not vaccinated against Covid-19 for whatever reason and are concerned about attending an event with over 150 guests in attendance, please speak to your GP.   
It is your own personal responsibility to protect yourself from Covid-19 and also the safety of others.   
If you feel unwell in the lead up to an event you should not attend. 

By purchasing tickets to attend our events you understand this is a fan gathering of over 150 people and you will be seated within a tiered seating auditorium and will unavoidably mean you will be seated in close proximity to other guests.

By purchasing tickets to attend our events you agree to release and discharge Screen Star Events, our staff, venue, associates or business partners, licensor, sponsor or anyone linked to the event organiser for any liability if you should catch Covid-19 as a result of attending the event. ​