TERMS AND BOOKING INFORMATION 

Event Cancellations or Postponements

We never like having to cancel or postpone an event but there may be a reason we have to do this which is out with our control. If an event is cancelled completely, all ticket holders will be refunded within 28 days. If an event is postponed to a later date, all tickets will automatically be carried forward to that date unless you are unable to attend the new dates offered.
Should an event be postponed, we will notify each ticket holder of this via our ticket company.  It is your responsibility to check your e-mails and correspondence from us, which will be sent to the e-mail address linked to your ticket reservation. If you are the lead ticket holder for other guests in your party it is your responsibility to notify them of the changes.
At the time of an event postponement email being sent, all guests will have maximum ten days to advise us if they wish to attend the new dates or if they would like to request a refund.  The ability to request a refund will cease after ten full calendar days from the date the e-mail is sent, closing at 17:00 of the tenth day, after which no further refund requests will be accepted. By attending our events you acknowledge that we are committing to bringing actors from the other side of the world and as such, we require to know the total number of guests in attendance at all times and cannot be in a position where this is unclear.   Therefore should you contact us out with the ten day period of refunds due to any delay in you accessing emails or claiming you have not received the correspondence, refunds are not possible and this is strictly non-negotiable. 

Should an event be cancelled or postponed, Screen Star Events are not liable for any extra costs incurred such as travel or accommodation costs required to attend one of our events.  
Guests are encouraged to ensure they have appropriate travel insurance in place as well as full cancellation policies for all their travel and accommodation reservations. 

Upon booking tickets to an event, Paypal will deduct a payment processing fee which we apply at checkout to cover this.  This fee is non-refundable. Only to promoted ticket price minus processing fees will be refunded in the event of cancellation or postponement. 

What will happen if an actor is unable to attend nearer to the time of the event? 

If one or more members of the promoted talent have to pull out due to other commitments this is entirely their decision and out with the control of Screen Star Events.   When you purchase a ticket to attend an event featuring two or more actors you are attending an event as a whole and not to meet one particular cast member.   Should an actor you have specifically booked to see have to withdraw from an appearance we will attempt to find a replacement actor from the same television show.
As such, refund of General Admission / VIP tickets are not possible, only refunds of separately purchased photo ops with the affected cast member will apply. By purchasing tickets to our events via screenstar.tv you agree to abide by our terms and conditions and accept that refunds are not permitted. Similarly it will not be possible to transfer tickets to any future events featuring the actor who has been forced to withdraw. 

Can you tell us more about the day and what to expect?

Prisoner Unlocked: Episode 326 is scheduled to be held on Saturday 15th August in Birmingham city centre.    The day comprises Q and A, photos and signatures.  
After photographs, the final part of the day is signatures.   All ticket holders will be able to get one signature per actor on any items you may bring.  An autograph upgrade will be available to purchase to enable any signature collectors to get a maximum of three signatures per actor. 
We will also have some photographs available for purchase throughout the day.  Once guests have had their photographs and signatures, they are free to leave. As always, our Screen Star Events are designed to give everyone a chance to relax and not feel intimidated meeting star guests.  They will make you feel at ease, as will our staff!

If you have any access requirements, interpreting needs or if you require our assistance in any way please contact us at info@screenstar.tv


If I cannot attend can I request a refund?

Refunds will only be given if an event is cancelled or postponed(*).   There are no exceptions to this rule so please make sure you are able to attend as we cannot offer refunds or to transfer tickets to any other dates.  By booking a place at our events you confirm you agree to our terms and conditions and FAQ as stated on this page as these reflect your agreement with us upon purchasing your tickets. 

If you have a change of circumstances in the lead up to an event or due to unforeseen circumstances are unable to attend, due to the nature of our events we are unable to offer a refund.  This includes but is not limited to, being unable to attend due to illness (including a positive Covid-19 test result), accident, emergency, transport breakdown, bereavement, traffic delays or traffic strike action, flight or other travel cancellations.  These are deemed out with the control of Screen Star Events.