Can you tell me when the event will start and end?
Guests to arrive for 12:30pm. Start time1.00pm running till 7.30pm.
Please note that during the signing session each guest will have to wait their turn so will involve patience.  Unfortunately we are unable to move anyone further up the queue so please ensure you are available to attend the entire event and wait your turn.  We will be unable to refund any part of your tickets / photo ops if you are unavailable or have to leave before our event finishes.  

Can you tell me what the schedule of the day is?
The schedule of the day will consist of a stage interview followed by a one hour (approx) fun and interactive Q and A with the audience. Everyone will then have an opportunity for photographs and to obtain signatures. 

How much are tickets and what's included?
General Admission tickets for this event are £135 per person, plus £5 booking fee.
This includes access to the event, stage interview, Q and A, one DUO photo of each individual guest posing with Nicole and Danielle together, and one signature from each actor on any item you choose.
Please note photographs will be digital images only. 

Where will I sit?
Seating for these events are allocated on a first come first served basis.   As such you will be unable to reserve or hold any seats for friends who may turn up later.  Please be respectful to other guests at all times.  Some guests will be attending on their own and we have specifically designed these events to be as relaxed as possible and to make some new friends on the day!

Will I get to meet both of the star guests?
Yes - by purchasing a General Admission ticket this will give access to the signing session when you can say hello to the actors and get one signature on any item you bring, or we will have photographs available for purchase on the day. 

Are there any VIP tickets?
We are not offering VIP for this event, such is the demand for ALL guests to spend extra time with Nicole and Danielle, so we are offering everyone a chance to UPGRADE their ticket to GOLD which will give you access to a selfie photograph on your own device featuring Nicole and Danielle together in the photo with one guest, and one more signature on any item you choose (maximum two signatures from Nicole and two signatures from Danielle).  Cost of the upgrade is £30 per person. 
Upgrades will be available from 29th July 2022 at 7pm. Book your General Admission tickets first!

If I cannot attend can I request a refund?
Refunds will only be given if an event is cancelled or postponed.   There are no exceptions to this rule so please make sure you are able to attend as we cannot offer any other dates. 
By booking a place at our events you confirm you have read our terms and conditions. 

Can I change the name on one of my tickets?
As of 1st January 2022 all new ticket purchases are non-transferrable.  If you book tickets to attend our event you must be able to attend and will be unable to sell your tickets afterwards.  We must have full names and contact details of all guests attending.  By booking tickets to our event you agree to abide by this and our terms and conditions.  Photo ID will be required to gain entry to all our events in 2022. 

Where will the event be held?
Venue information will be displayed on the E-ticket after purchase. 

Can we bring gifts for the cast and personal items for them to sign?
Please check back closer to the date of your event with regards to bringing gifts.  Whilst all actors are very pleased and grateful to receive gifts from their fans it often makes it difficult for them to take items back home to Australia.  Therefore should you wish to bring any gifts we respectfully ask that you select small items only. 

What will happen if a cast member is unable to attend nearer to the time of the event? 
If one or both actors are unable to attend this event due to other professional or personal commitments this event will be postponed and a new date will be offered.
By purchasing tickets to our events you agree to abide by our terms and conditions. 

Can we be sure our event will go ahead due to Covid-19?
Covid-19 has caused significant disruption to all event companies around the world and we are no exception.   Wherever possible, we will not postpone or cancel an event unless absolutely necessary.  However due to Covid-19 continuing to present various challenges in our everyday lives, we cannot guarantee it will not affect our events in the future. Should our 2022 event schedule be disrupted we will give all guests ample warning.   Should we find ourselves in receipt of any communication from guests which is viewed by us as unpleasant, rude, challenging or in any way deemed to be unacceptable behaviour in light of any unavoidable event postponements, access to our events and the ability to meet actors via our company will be withheld immediately including any future reservations.   
By booking a place at our events you agree that you have read all of our FAQ and T's & C's. 

What safety measures relating to Covid-19 will be implemented?
At the time of tickets going on sale (15th July 2022) for events taking place in September 2022, our actors have confirmed they are happy for guests to attend without any restrictions on the understanding that all event companies are monitoring any increases in cases of Covid-19 and should it be deemed necessary to implement extra safety measures such as requesting proof of a negative LFT flow test to be shown on arrival, requesting the use of face coverings or any social distancing requirements, that these will be adhered to without question. 
Hand hygiene will be encouraged as standard. It is our intention to select dates where no social distancing, testing or face coverings are required however should this become a legal requirement or the wishes of (1) our company, or (2) our actors and their management agency, closer to the time of the event  then all booked guests must comply. 
By booking a ticket to our event you agree to comply with any safety measures asked.
Should these be implemented, you agree that Screen Star Events have taken all necessary steps to locate a time and date where no restrictions will affect our event but if we are required to do so you will comply and refund of tickets will not be possible.

If you are not vaccinated against Covid-19 for whatever reason and are concerned about attending an event with over 150 guests in attendance, please speak to your GP.   
It is your own personal responsibility to protect yourself from Covid-19 and also the safety of others.   If you feel unwell in the lead up to an event you should not attend. In this instance, refunds of any booked tickets are not possible. 

By booking tickets to attend our event you understand this is a fan gathering of over 150 people and you will seated within an auditorium either beside or in close proximity to other guests.  

By purchasing tickets to attend our events you agree to release and discharge Screen Star Events, our staff, venue, associates or business partners, licensor, sponsor or anyone linked to the event organiser for any liability if you should catch Covid-19 as a result of attending the event. ​