EVENT TERMS AND FAQ   
 
Can you tell me when the event will start and end?

Exact times will be given to all booked guests one month before the event is due to be held.
Approximate times are12.00 noon to 8pm. Please note that during the signing session each guest will have to wait their turn so will involve patience.  Unfortunately we are unable to move anyone further up the queue so please ensure you are available to attend the entire event and able to wait your turn.  We will be unable to refund any part of your tickets / photo ops if you are unavailable or have to leave before our event finishes.  

Can you tell me what the schedule of the day is?

Schedule of the day will consist of Panel interviews (approximately 30 mins) followed by Audience
Q and A (approximately one hour).  Photo Ops will be conducted after this, ending with signatures as the penultimate part of the day before the final farewell. 
 
As stated above,  our event will naturally involve some wait times so we appreciate your patience and support as we ensure all guests are looked after.  Wristbands will be issued for when you wish to leave the function room and these will have to be shown to re-enter.   

How much are tickets?

General Admission tickets for this event are £125 per person, plus booking fee.
This includes access to the entire event, stage panels, Q and A, and one signature from each actor on any item you choose. For individual photos of you with the cast, you will have to purchase Photo Ops. 

Where will I sit?

Seating for these events are allocated on a first come first served basis.   As such you will be unable to reserve or hold any seats for friends who may turn up later.  Please be respectful to other guests at all times.  Some people will be attending on their own, but our events always encourage guests to make new friends over the course of the day.  For both our London and Birmingham venues, these will be tiered seating auditoriums offering everyone excellent views of the stage. 

Will I get to meet all the cast?

Yes - by purchasing a General Admission ticket this will give access to the signing session where you can say hello to the actors and get one signature on any item you bring, or we will have a selection of merchandise / photographs available for purchase on the day. 

Are there any VIP tickets?

Only General Admission tickets are available to purchase as of 16th September 2022. 
Should there be any VIP opportunities available we will advise everyone by e-mail. 
At Screen Star Events we like all our attendees to have the same experience over the course of the day and we may choose to offer upgrades as opposed to any VIP tickets. 
Everyone will be contacted by us in due course. 

If I cannot attend can I request a refund?

Refunds will only be given if an event is cancelled or postponed(*).   There are no exceptions to this rule so please make sure you are able to attend as we cannot offer refunds or to transfer tickets to any other dates.  By booking a place at our events you confirm you agree to our terms and conditions and FAQ as stated on this page as these reflect your agreement with us upon purchasing your tickets. 

If you have a change of circumstances in the lead up to an event or due to unforeseen circumstances are unable to attend, due to the nature of our events we are unable to offer a refund.  This includes but is not limited to, being unable to attend due to illness (including a positive Covid-19 test result), accident, emergency, transport breakdown, bereavement, traffic delays or traffic strike action, flight or other travel cancellations.  These are deemed out with the control of Screen Star Events. 

* Please see below terms relating to event postponements

Event Cancellations or Postponements

We never like having to cancel or postpone an event but there may be a reason we have to do this which is out with our control. If an event is cancelled completely, all ticket holders will be refunded within 28 days. If an event is postponed to a later date, all tickets will automatically be carried forward to that date unless you are unable to attend the new dates offered. Should an event be postponed, we will notify each ticket holder of this via our ticket company.  It is your responsibility to check your e-mails and correspondence from us, which will be sent to the e-mail address linked to your ticket reservation. If you are the lead ticket holder for other guests in your party it is your responsibility to notify them of the changes. At the time of an event postponement email being sent, all guests will have maximum ten days to advise us if they wish to attend the new dates or if they would like to request a refund.  The ability to request a refund will cease after ten full calendar days from the date the e-mail is sent, closing at 17:00 of the tenth day, after which no further refund requests will be accepted. By attending our events you acknowledge that we are committing to bringing actors from the other side of the world and as such, we require to know the total number of guests in attendance at all times and cannot be in a position where this is unclear.   Therefore should you contact us out with the ten day period of refunds due to any delay in you accessing emails or claiming you have not received the correspondence, refunds are not possible and this is strictly non-negotiable. 

Should an event be cancelled or postponed, Screen Star Events are not liable for any extra costs incurred such as travel or accommodation costs required to attend one of our events.  
Guests are encouraged to ensure they have appropriate travel insurance in place as well as full cancellation policies for all their travel and accommodation reservations. 

Upon booking tickets to an event, Paypal will deduct a payment processing fee which we apply at checkout to cover this.  This fee is non-refundable. Only to promoted ticket price minus processing fees will be refunded in the event of cancellation or postponement. 

Can I have my photo taken with the cast?

Yes - we make photo ops available with a professional photographer.  Please read our terms below then continue to book via our Photo Ops page. 

The cost for one photo op featuring one cast member and maximum of two guests is £27.50 plus booking fee. Duo photo ops featuring two actors and a maximum of two guests in the photo are available for £47.50 plus booking fee and a Group Photo featuring three or more actors in attendance with a maximum of two guests in the photo will be available for a cost of £65.50 plus booking fee. 

Please note:  All photos will be done very swiftly and unfortunately any chat time will be not be possible due to time constraints. 
We respectfully ask all guests to abide by this to ensure our schedule runs smoothly.   

** All photographs taken will be available to download as digital Jpeg images from our website shortly after the event concludes.  Unfortunately, we will be unable to provide prints of photos at this event. 

Whilst we do not expect there to be any social distancing requirements, by booking to attend our events you acknowledge the need for us to adapt any social distancing measures and restrictions we deem necessary in light of any increase in Covid-19 cases and should this be required, everyone must comply without question.  Any changes will be supported by the actors in attendance. We will endeavour to ensure no face coverings are required for photo ops but you agree that should this become a requirement by our company or by UK government all guests will comply and refunds will not be possible.  

The pose you will adopt in the photo alongside your chosen cast member(s) will, at all times, remain their decision and preference which may change at short notice.  Please do not request any variations of poses / re-enactments of a particular scene an actor has participated in from the Wentworth television series, as we will be unable to agree to this.  

Can I change the name on one of my tickets?

If you or someone else in your party cannot attend an event, refunds of tickets are not possible. 
If you or someone else in your party test positive for Covid-19 prior to attending an event or have any other change of circumstances we will allow you to transfer your tickets to someone else.  You must advise us of the new ticket holder details including full legal name, e-mail address and telephone number.  They must make contact with us from the e-mail address provided and agree to our terms and conditions.  Screen Star Events does not permit any guest to offer their tickets for sale without our prior permission. 
We must have full names and contact details of all guests attending for security and health and safety measures. By booking tickets to our event you agree to abide by this and our terms and conditions.  Photo ID will be required to gain entry to all our events in 2022. 

Where will the event be held?

Venue details will be printed on the e-ticket after purchase.  These are usually always city centre based and easy to get to via public transport. 

Will you have any merchandise available to purchase?

Yes!  Some Official and exclusive merchandise will be available for purchase on the day.   Our Official fan card sets are available to order online so you can purchase them and bring them with you.   We will have some available on the day but to ensure they don't sell out we advise purchasing them before you attend. 
Click here to purchase our fan cards.

Can we bring gifts for the cast and personal items for them to sign?

Please check back closer to the date of your event with regards to bringing gifts.  Whilst all actors are very pleased and grateful to receive gifts from their fans it often makes it difficult for them to take items back home to Australia.  Therefore should you wish to bring any gifts we respectfully ask that you select small items only. 

What will happen if an actor is unable to attend nearer to the time of the event? 

If one or more members of the promoted talent have to pull out due to other commitments this is entirely their decision and out with the control of Screen Star Events.   When you purchase a ticket to attend an event featuring two or more actors you are attending an event as a whole and not to meet one particular cast member.   Should an actor you have specifically booked to see have to withdraw from an appearance we will attempt to find a replacement actor from the Wentworth TV series.  As such, refund of General Admission tickets are not possible, only refunds of purchased photo ops with the affected cast member will apply.  By purchasing tickets to our events via wentwortheventsuk.com or screenstar.tv you agree to abide by our terms and conditions and accept that refunds are not permitted. It will not be possible to transfer tickets to any future events featuring the actor who has been forced to withdraw. 


Can we be sure our event will go ahead due to Covid-19?

Screen Star Events have done events in the UK for fifteen years.  We don't plan on stopping any time soon.   Covid-19 has caused significant disruption to all event companies around the world and we are no exception.   Wherever possible, we will not postpone or cancel an event unless absolutely necessary.  However due to Covid-19 continuing to present various challenges in our everyday lives, we cannot guarantee it will not affect our events in the future. Should our 2022 event schedule be disrupted we will give all guests ample warning.   Should we find ourselves in receipt of any communication from guests which is viewed by us as unpleasant, rude, challenging or in any way deemed to be unacceptable behaviour in light of any unavoidable event postponements or actor cancellations, access to our events and the ability to meet actors via our company will be withheld immediately including any future reservations.   
By booking a place at our events you agree that you have read all of our FAQ and T's & C's. 

What safety measures relating to Covid-19 will be implemented?

As these continue to change, we will adopt whichever safety measures are required in order for our event to run safely and smoothly for everyone in attendance. Hand sanitiser stations will be set up and available at each table. We will attempt to select dates where no social distancing or face coverings are required however should this become a legal requirement or the decision of our company closer to the time of our event then all guests must comply.   By booking a ticket to our event you agree to comply with any safety measures asked. Screen Star Reserves the right to change and adapt any restrictions at short notice which may include but not limited to, the wearing of face coverings and requesting evidence of a negative LFD / flow test to be shown on arrival.   
Should these be implemented, you agree that Screen Star Events have taken all necessary steps to locate a time and date where no restrictions will affect our event but if we are required to do so you will comply and refund of tickets will not be possible.  

As of March 2022, mask wearing is no longer mandatory in England where both these events are being held.  All restrictions have been dropped, but due to the unpredictable nature of this virus and pandemic we need to be prepared for another rise in cases which may require the UK Government to reintroduce any safety measures they deem necessary.   If you are not vaccinated against Covid-19 for whatever reason and are concerned about attending an event with over 150 guests in attendance, please speak to your GP.   
It is your own personal responsibility to protect yourself from Covid-19 and also the safety of others.   
If you feel unwell in the lead up to an event you should not attend. 

By purchasing tickets to attend our events you understand this is a fan gathering of over 150 people and you will be seated within a tiered seating auditorium and will unavoidably mean you will be seated in close proximity to other guests.

By purchasing tickets to attend our events you agree to release and discharge Screen Star Events, our staff, venue, associates or business partners, licensor, sponsor or anyone linked to the event organiser for any liability if you should catch Covid-19 as a result of attending the event. ​